Terms of Business

We are committed to working with you in an honest and open way, please find our key terms of business below.

Cancellation Policy
In the event of you needing to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us between 9am and 5:00pm at 023 9250 3111. A charge of £45.00 for every 15 minutes of the appointment may be applied to appointments cancelled with less than 24 hours’ notice.

Refusal of Treatment
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Booking Payment Policy
We kindly request that all appointments are paid in full at the start of any treatment.